Refund policy
At Petchura, we want every customer and every pet to love their experience. If your purchase does not meet your expectations, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it.
The item must be in the original packaging when possible.
You must provide proof of purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include photos of the item and packaging so we can quickly assist you.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
Non-Returnable Items
For health and safety reasons, certain pet products may not be eligible for return once they have been used.
Contact Us
If you have any questions about returns, please contact us:
Email: hello.petchura@gmail.com
Thank you for being part of the Petchura Family.
Petchura — Where your best friend gets the best.