Shipping policy

Shipping Policy

At Petchura, we are committed to delivering premium products that bring comfort, joy, and style to your best friend’s life.

Processing Time

Orders are processed within 1–3 business days after purchase. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Most orders arrive within 7–15 business days after shipment.

Please note that some orders may experience delays due to:

Carrier delays

Customs processing

High-volume holiday periods

Weather or other circumstances outside of our control

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24–72 hours for tracking information to update.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location.

From time to time, Petchura may offer promotional free shipping offers.

International Orders

Petchura proudly serves customers worldwide. International customers may experience longer delivery times due to customs and local carrier processing.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us immediately. We will do our best to assist, but we cannot guarantee address changes after an order has been processed.

Lost or Damaged Packages

Petchura is not responsible for packages that are lost, stolen, or incorrectly delivered after confirmed delivery by the shipping carrier. If your package arrives damaged, please contact us within 48 hours with photos so we can assist.

Questions

If you have any questions about your order, please contact us at:

hello.petchura@gmail.com